IT Service Management and Platform Specialist

• Support and manage key IT Service Management practices across WesCEF
• Enjoy long-term career development, including competitive remuneration, and access to diverse opportunities across the Wesfarmers Group
• Full time, permanent role based at our new Perth CBD office 

Wesfarmers Chemicals, Energy & Fertilisers (WesCEF) is a division of Wesfarmers Limited and has been operating in Western Australia for more than 110 years. Our eight businesses manufacture and supply essential products to over 225,000 customers in 26 countries, supporting key sectors including agriculture, mining, energy, construction and households.

Safety, sustainability and community are central to how we operate. We are committed to continuous safety improvement and are working toward net zero Scope 1 and 2 emissions by 2050.

With more than 1,300 employees across WA, Queensland and Victoria, we foster a respectful, inclusive workplace where diverse thinking is valued. Guided by our Diversity, Equity, Inclusion and Belonging Strategy and Aboriginal Inclusion Plan, we support gender balance, cultural respect, Indigenous employment and flexible work. We invest in our people through training, career development and recognition programs.

With our headquarters in Perth, WesCEF plays a key role in supporting Australia’s economic growth and advancing a more sustainable future.

WESCEF: We create long-term value for critical industries and everyday life.

About the role 

Wesfarmers Chemicals, Energy & Fertilisers (WesCEF) is seeking a passionate and motivated IT Service Management and Platform Specialist who thrives in a fast-paced environment and is eager to learn, improve and make a real impact. This role is ideal for someone enthusiastic about ITSM and driven to strengthen service management practices while helping evolve the platforms and processes that support IT service delivery across the organisation.

Reporting to the Service Delivery Manager, this role has a strong operational focus on supporting and managing key IT Service Management practices across the organisation.

Key responsibilities include: 

• Supporting the day-to-day operation of ITSM practices, including Incident, Problem, Change and Request Management 

• Coordinating and assisting with incident management activities as incidents occur, including escalation and coordination where required 

• Facilitating Post Incident Reviews (PIRs) and supporting problem management activities to prevent recurring incidents 

• Supporting Change Management governance, including coordination of Change Advisory Board (CAB) activities 

• Supporting and improving Request Management processes to ensure efficient handling of service requests 

• Supporting IT asset and configuration management practices, ensuring service management tooling supports asset visibility and lifecycle management 

• Contributing to Continual Service Improvement (CSI) initiatives across ITSM processes and service delivery 

• Ensuring ITSM processes are consistently applied and adopted across IT&S teams 

• Overseeing the Atlassian ITSM platform, including Jira Service Management, Jira and Confluence 

• Managing the relationship with the platform managed service provider to deliver platform improvements and enhancements 

• Supporting automation, integrations and workflow improvements within the ITSM platform 

• Contributing to service management reporting, metrics and operational performance improvements 

 About You 

You are an experienced IT professional with a strong understanding of IT Service Management operations and the Atlassian ecosystem, and a passion for improving service delivery processes. 

You enjoy working in the operational side of service management, ensuring incidents are effectively coordinated, governance processes are followed and teams are supported with the right tools and practices. 

You bring a combination of ITSM process knowledge, platform understanding and strong stakeholder engagement skills, allowing you to work effectively with both technical teams and business stakeholders. 

Ideally you will bring: 

• A minimum of 3 years’ experience working in IT Service Management, supporting processes such as Incident, Problem, Change and Request Management 

• ITIL v3 or ITIL 4 certification, with experience applying ITSM principles in an operational environment 

• Experience assisting with incident coordination, major incident management and Post Incident Reviews 

• Experience contributing to problem management, root cause analysis and continual service improvement initiatives 

• Experience working with ITSM platforms, preferably within the Atlassian ecosystem including Jira Service Management, Jira and Confluence 

• Experience supporting service request management, service reporting or operational governance activities 

• Experience working with vendors or managed service providers supporting ITSM platforms 

• Strong communication and stakeholder engagement skills 

• Ability to work autonomously, manage competing priorities and support operational service delivery activities.
• Relevant qualifications such as a Certificate or Diploma in IT, Computer Science or a related field, along with Atlassian certifications, are desirable. 

What we offer

At Wesfarmers Chemicals, Energy & Fertilisers (WesCEF), we value our people and offer a range of benefits designed to support your wellbeing, development and career growth, including:

• Competitive remuneration, including access to the Wesfarmers employee share plan and participation in our annual incentive plan
• Flexible working arrangements, including some work-from-home options where applicable
• Salary sacrifice opportunities, including novated leasing
• Access to a wide range of employee benefits across the Wesfarmers Group, including staff discounts at Bunnings, Kmart, Target, Officeworks and Kleenheat, as well as access to Wesfarmers-sponsored arts and cultural events
• Paid parental leave of up to 18 weeks
• Ongoing professional development and career opportunities across WesCEF and the broader Wesfarmers Group

Why WesCEF

At WesCEF, we are committed to building an engaged, high-performing and inclusive workforce that reflects the communities in which we operate. We value diversity of thinking, skills and experience, knowing this drives innovation and better business outcomes.

We welcome applications from people of all backgrounds and encourage Aboriginal and Torres Strait Islander peoples to apply.

We are proud to support flexible working arrangements and understand that flexibility looks different for everyone. If flexibility is important to you, we encourage you to discuss your needs as part of the application process.

WesCEF operates across multiple locations, with our two major hubs based in Kwinana and the Perth CBD.

Applications close: Sunday 22nd March 2026 

Our recruitment process considers your alignment to our company values and the requirements of the role. We also have several checks which may be conducted to demonstrate your suitability for the role including but not limited to psychometric assessment, police checks, medical, drug and alcohol testing, right to work check, qualifications, due diligence and/or reference checks.      

We reserve the right to commence the recruitment process prior to the closing date. Therefore, it is recommended to apply as soon as possible.      

Agency applications will not be accepted.