Customer Service Manager

• Lead customer service for Australia’s most trusted natural gas retailer, right here in WA. 

• Build a long-term career with Kleenheat and WesCEF — competitive salary, share allocations, and opportunities across the Wesfarmers Group 

• Permanent full-time role with modern facilities located in the Perth CBD.  

About Kleenheat 

Kleenheat has been providing energy solutions to homes and businesses across Western Australia and the Northern Territory for more than 60 years. We’re a WA born and bred company, and part of the national Wesfarmers group.  

We service customers across natural gas, electricity, solar and batteries. We’re committed to delivering energy for today’s customers and tomorrow’s opportunities, with a focus on safe and reliable products and helpful customer service.  

We’re proud of our values of safety, accountability, integrity, collaboration, and customer focus – and understand that our success is because of our people.  

About the role:  

As Customer Service Manager, you’ll play a key role in guiding our customer operations, supporting teams across customer contact, billing and administration, accounts receivable, collections and workforce planning. You’ll help shape the direction of these functions, encouraging strong performance and positive customer outcomes. With a focus on service excellence, you’ll support our teams to deliver consistent, timely and uplifting experiences for our customers. 

You’ll bring a continuous improvement mindset, using insights and collaboration to refine processes, systems and workforce capability. Central to the role is fostering a culture built on trust, engagement and accountability, while maintaining strong governance, compliance and safety standards across all customer and credit operations. 

Responsibilities: 

• Drive service excellence across all channels, lifting service standards and customer satisfaction. 

• Use data and insights to identify trends, root causes and improvement opportunities across processes, systems and workforce planning. 

• Oversee sales support functions to enhance conversion, onboarding and operational efficiency. 

• Lead collections strategy, governance and performance to meet targets while balancing customer and regulatory expectations. 

• Maintain strong operational governance, compliance and audit standards across customer and credit functions. 

• Ensure the right capability, capacity and cost structure to meet service levels and manage demand. 

• Build a high‑performance, customer‑centric culture; coach leaders; strengthen succession pipelines; drive engagement. 

• Embed WesCEF/Kleenheat safety standards and ensure compliance with OSH regulations. 

About you: 

• Degree qualifications and/or a wealth of experience within a similar role with strong management and operations experience. 

• Experienced leading large teams and ensuring the team meets high-performance outcomes.  

• Excellent track record in meeting and exceeding service targets 

• Experience in managing costs, budget and financial reporting 

• Problem solver, innovative and agile thinker who can influence continuous change 

• Good time management, multi-tasking and organisational skills  

• Excellent communication skills both written and verbal. 

• Able to mentor, coach and lead teams to deliver positive outcomes and individual success 

• Flexible, adaptable and resilient to manage fast paced and business demands. 

What we offer   

At Wesfarmers Chemicals, Energy & Fertilisers (WesCEF), we value our people and offer a range of benefits designed to support your wellbeing, development and career growth, including:  

• Competitive remuneration, including access to the Wesfarmers employee share plan and participation in our annual incentive plan 

• Flexible working arrangements, including some work-from-home options where applicable 

• Salary sacrifice opportunities, including novated leasing 

• Access to a wide range of employee benefits across the Wesfarmers Group, including staff discounts at Bunnings, Kmart, Target, Officeworks and Kleenheat, as well as access to Wesfarmers-sponsored arts and cultural events 

• Paid parental leave of up to 18 weeks 

• Ongoing professional development and career opportunities across WesCEF and the broader Wesfarmers Group 

Why WesCEF  

At WesCEF (Kleenheat), we are committed to building an engaged, high-performing and inclusive workforce that reflects the communities in which we operate. We value diversity of thinking, skills and experience, knowing this drives innovation and better business outcomes.  

We welcome applications from people of all backgrounds and encourage Aboriginal and Torres Strait Islander peoples to apply.  

We are proud to support flexible working arrangements and understand that flexibility looks different for everyone. If flexibility is important to you, we encourage you to discuss your needs as part of the application process. 

WesCEF operates across multiple locations, with our two major hubs based in Kwinana and the Perth CBD.  

Applications close: COB 10th July 2026  

Our recruitment process considers your alignment to our company values and the requirements of the role. We also have several checks which may be conducted to demonstrate your suitability for the role including but not limited to psychometric assessment, police checks, medical, drug and alcohol testing, right to work check, qualifications, due diligence and/or reference checks.       

We reserve the right to commence the recruitment process prior to the closing date. Therefore, it is recommended to apply as soon as possible.       

Agency applications will not be accepted.