Senior Customer Administration and Service Officer

• Lead and support our Kwinana Fertiliser Customer Service Team
• Enjoy long-term career development with WesCEF, including competitive remuneration, share allocations, and access to diverse opportunities across the Wesfarmers Group
• Full time permanent role, based in Kwinana

CSBP Fertilisers – We’re here for better growth

As Western Australia’s leading fertiliser supplier, CSBP Fertilisers has been helping WA farmers grow with confidence for more than 110 years. CSBP Fertilisers manufactures, imports and distributes a comprehensive range of nitrogen, phosphate and potassium-based fertilisers to WA growers in compound, blended and liquid forms.

CSBP Fertilisers is trusted by farmers for its reliable supply, high-quality product, and leading crop nutrition advice built on more than a century of agronomic and soil expertise. CSBP Fertilisers is committed to delivering the right fertiliser to WA growers, right when they need it.

CSBP Fertilisers is proudly part of Wesfarmers Chemicals, Energy and Fertilisers (WesCEF). The WesCEF portfolio supplies fertilisers that enrich crops and nourish local and international communities, natural gas that warms our homes, and products that underpin critical existing and emerging industries.

With a target of Net Zero Scope 1 and 2 emissions by 2050, WesCEF companies are known for their positive culture, commercial success and growth opportunities. WesCEF operates across Australia and employs around 1,500 people nationally.

WesCEF is a wholly owned subsidiary of Wesfarmers, a highly respected and credible diversified conglomerate publicly listed and valued within the ASX10.

About the role 

We’re seeking an experienced and motivated Senior Customer Administration & Service Officer (Senior CASO) to lead and support our high-performing customer service team for our Fertilisers business.

In this pivotal role, you will lead, coach and inspire Customer Administration & Service Officers, ensuring seamless end-to-end customer processes—from contract and order management through to despatch—while delivering an exceptional experience for customers and stakeholders.

Key responsibilities will include:

• Plan, prioritise and delegate workloads to ensure smooth daily operations
• Identify training needs and support continuous development
• Coordinate daily activities including phone lines, inbox management and reconciliations
• Monitor team performance, accuracy and output using reporting and systems data
• Manage customer accounts end-to-end, ensuring accuracy across contracts, orders and invoicing
• Oversee appointment scheduling, arrivals and despatch processes

About You 

• Proven experience in customer service, logistics and/or administration leadership
• Strong coaching and team development capability
• High attention to detail and problem-solving ability
• Experience working with ERP/CRM systems (SAP and/or D365 desirable)
• Ability to manage competing priorities and drive results
• Excellent communication and stakeholder engagement skills

What we offer

At Wesfarmers Chemicals, Energy & Fertilisers (WesCEF), we value our people and offer a range of benefits designed to support your wellbeing, development and career growth, including:

• Competitive remuneration, including access to the Wesfarmers employee share plan and participation in our annual incentive plan
• Flexible working arrangements, including some work-from-home options where applicable
• Salary sacrifice opportunities, including novated leasing
• Access to a wide range of employee benefits across the Wesfarmers Group, including staff discounts at Bunnings, Kmart, Target, Officeworks and Kleenheat, as well as access to Wesfarmers-sponsored arts and cultural events
• Paid parental leave of up to 18 weeks
• Ongoing professional development and career opportunities across WesCEF and the broader Wesfarmers Group

Why WesCEF

At WesCEF, we are committed to building an engaged, high-performing and inclusive workforce that reflects the communities in which we operate. We value diversity of thinking, skills and experience, knowing this drives innovation and better business outcomes.

We welcome applications from people of all backgrounds and encourage Aboriginal and Torres Strait Islander peoples to apply.

We are proud to support flexible working arrangements and understand that flexibility looks different for everyone. If flexibility is important to you, we encourage you to discuss your needs as part of the application process.

WesCEF operates across multiple locations, with our two major hubs based in Kwinana and the Perth CBD.

Applications close: 5:00pm AWST Sunday 5th July 2026

Our recruitment process considers your alignment to our company values and the requirements of the role. We also have several checks which may be conducted to demonstrate your suitability for the role including but not limited to psychometric assessment, police checks, medical, drug and alcohol testing, right to work check, qualifications, due diligence and/or reference checks.      

We reserve the right to commence the recruitment process prior to the closing date. Therefore, it is recommended to apply as soon as possible.