Senior / Regional Customer Administration and Service Officer

• Provide customer service and administrative support for our busy Fertiliser business 

• Enjoy long-term career development with WesCEF, including competitive remuneration, share allocations, and access to diverse opportunities across the Wesfarmers Group
• Full time, permanent opportunity based in Geraldton

CSBP Fertilisers – We’re here for better growth

As Western Australia’s leading fertiliser supplier, CSBP Fertilisers has been helping WA farmers grow with confidence for more than 110 years. CSBP Fertilisers manufactures, imports and distributes a comprehensive range of nitrogen, phosphate and potassium-based fertilisers to WA growers in compound, blended and liquid forms.

CSBP Fertilisers is trusted by farmers for its reliable supply, high-quality product, and leading crop nutrition advice built on more than a century of agronomic and soil expertise. CSBP Fertilisers is committed to delivering the right fertiliser to WA growers, right when they need it.

CSBP Fertilisers is proudly part of Wesfarmers Chemicals, Energy and Fertilisers (WesCEF). The WesCEF portfolio supplies fertilisers that enrich crops and nourish local and international communities, natural gas that warms our homes, and products that underpin critical existing and emerging industries.

With a target of Net Zero Scope 1 and 2 emissions by 2050, WesCEF companies are known for their positive culture, commercial success and growth opportunities. WesCEF operates across Australia and employs around 1,500 people nationally.

WesCEF is a wholly owned subsidiary of Wesfarmers, a highly respected and credible diversified conglomerate publicly listed and valued within the ASX10.

About the Role:

We’re seeking a Customer Service & Administration Officer (CASO), or Senior Customer Service & Administration Officer to join our Fertilisers team in Geraldton.

As a Customer Service & Administration Officer, you will play a key role in supporting CSBP Fertilisers growth and success by delivering exceptional customer service and providing accurate, efficient administrative support to our distributors and customers.

As a Senior Customer Service & Administration Officer you will lead, coach and inspire a team of Customer Administration & Service Officers, ensuring seamless end-to-end customer processes—from contract and order management through to despatch—while delivering an exceptional experience for customers and stakeholders.

Your key responsibilities will include:

• Provide administrative support for CSBP's credit client processes, including invoicing, banking, and reporting activities.
• Liaise regularly with Accounts teams to ensure accurate and timely processing of transactions.
• Coordinate the scheduling, receival, and dispatch of customer product orders.
• Deliver professional, timely, and efficient support to Regional and Area Managers, customers, and stakeholders.
• Provide information and assistance relating to administrative processes and marketing programs.
• Work closely with the Sales team to manage product intake, stock levels, and customer demand forecasts.
• Maintain bulk waste records and contractor timekeeping information.
• Collaborate with Sales and Operations teams to monitor and communicate product availability.

Additional responsibilities for Senior CASO role:

• Plan, prioritise and delegate workloads to ensure smooth daily operations
• Identify training needs and support continuous development
• Coordinate daily activities including phone lines, inbox management and reconciliations
• Monitor team performance, accuracy and output using reporting and systems data

About you

To be successful in this role, you will bring:

• Previous experience in a customer service, administration, or coordination role
• Proven experience in customer service, logistics and/or administration leadership (senior role)
• Strong coaching and team development capability (senior role)
• Excellent communication skills and a confident, professional telephone manner.
• Strong attention to detail and the ability to work independently.
• Exceptional organisational skills, with the ability to manage competing priorities in a fast-paced environment.
• Experience using computerised business systems and proficiency in Microsoft Office applications.
• Strong problem-solving skills and the ability to quickly learn new systems and processes.
• The ability to remain calm and effective when managing high workloads and challenging situations.
• Flexibility to work a rotating shift roster, including early starts, late finishes, and occasional Saturday shifts.

What we offer

At Wesfarmers Chemicals, Energy & Fertilisers (WesCEF), we value our people and offer a range of benefits designed to support your wellbeing, development and career growth, including:

• Competitive remuneration, including access to the Wesfarmers employee share plan and participation in our annual incentive plan
• Flexible working arrangements, including some work-from-home options where applicable
• Salary sacrifice opportunities, including novated leasing
• Access to a wide range of employee benefits across the Wesfarmers Group, including staff discounts at Bunnings, Kmart, Target, Officeworks and Kleenheat, as well as access to Wesfarmers-sponsored arts and cultural events
• Paid parental leave of up to 18 weeks
• Ongoing professional development and career opportunities across WesCEF and the broader Wesfarmers Group

Why WesCEF

At WesCEF, we are committed to building an engaged, high-performing and inclusive workforce that reflects the communities in which we operate. We value diversity of thinking, skills and experience, knowing this drives innovation and better business outcomes.

We welcome applications from people of all backgrounds and encourage Aboriginal and Torres Strait Islander peoples to apply.

We are proud to support flexible working arrangements and understand that flexibility looks different for everyone. If flexibility is important to you, we encourage you to discuss your needs as part of the application process.

WesCEF operates across multiple locations, with our two major hubs based in Kwinana and the Perth CBD.

Applications close: 5:00pm AWST Sunday 2nd August 2026   

Our recruitment process considers your alignment to our company values and the requirements of the role. We also have several checks which may be conducted to demonstrate your suitability for the role including but not limited to psychometric assessment, police checks, medical, drug and alcohol testing, right to work check, qualifications, due diligence and/or reference checks.      

We reserve the right to commence the recruitment process prior to the closing date. Therefore, it is recommended to apply as soon as possible.      

Agency applications will not be accepted